Refund policy

HRSN RETURN & REFUND POLICY

You have the right to cancel your online order within 14 days of receiving it, without providing a reason. After notifying us, you have a further 14 days to return the item.

To request a return, email hello@wearhrsn.com with your order number. Returns should be sent to:

HRSN
56 Cardigan Crescent
Winch Wen
Swansea
SA1 7DY
United Kingdom

Please do not send an item back before contacting us.

RETURN CONDITION

You may inspect or try on the product only as you reasonably would in a shop. Returned products should be unworn beyond this inspection, unwashed, undamaged and, where possible, returned with their original packaging.

We may reduce the refund if the product has been used, worn, washed, marked or damaged beyond what is reasonably necessary to inspect it. This does not affect your rights if the product is faulty.

RETURN POSTAGE

Customers are responsible for return postage when returning an unwanted item or changing their mind. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

If your item is faulty, damaged or incorrect, contact us at hello@wearhrsn.com. Where appropriate, we will cover reasonable return postage costs and arrange a replacement or refund.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If your product is faulty, damaged or you receive the wrong item, contact us as soon as possible with your order number and photographs where possible. We will assess the issue and put it right.

Your statutory rights under UK consumer law are not affected by this policy.

EXCHANGES

We do not currently offer direct exchanges. The quickest option is to return the original product and place a separate order for the replacement once your return has been accepted.

REFUNDS

Once your return has been received and inspected, we will confirm whether your refund has been approved.

For orders cancelled under your statutory cancellation rights, we will refund your original payment method without undue delay and within 14 days of receiving the returned good or evidence that you have sent them back, whichever is earlier.

Your bank or card provider may take additional time to process the refund.

CANCELLING BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, email hello@wearhrsn.com as soon as possible. If the order has already been dispatched, it will need to be returned following the process above.

CANCELLATION DETAILS

To cancel your order, email hello@wearhrsn.com with:

• Your full name
• Your order number
• Your address
• The product being returned
• The date the order was received
• A clear statement that you wish to cancel the order

For any return or refund questions, contact hello@wearhrsn.com.